NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.
Mental health trust is first to use streamlining system to better treat patient’s physical illnesses
South London Press recently reported on South London and Maudsley NHS Foundation Trust’s use of Consultant Connect.
The number of patients with neurological conditions forced to wait more than a year has increased by more than 5,000 percent. However, there has been a dearth of specialists in the field for years. Consultant Connect can help – read on to find out how.
Service Manager & Lead Nurse, Sally Shaw explains how the innovative GP Liaison service in Luton streamlines patient referrals and assessments.
We face an uncertain NHS winter – the lifting of remaining restrictions plus usual seasonal challenges. How can Consultant Connect help?
When Consultant Connect first started providing Advice & Guidance (A&G) it was just GPs that used the service to speak to specialists. Find out how this has changed.
News & Blog Archive
NHS England and NHS Improvement introduced an 'Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.
Mental health trust is first to use streamlining system to better treat patient’s physical illnesses
South London Press recently reported on South London and Maudsley NHS Foundation Trust's use of Consultant Connect.
The number of patients with neurological conditions forced to wait more than a year has increased by more than 5,000 percent. However, there has been a dearth of specialists in the field for years. Consultant Connect can help - read on to find out how.
Service Manager & Lead Nurse, Sally Shaw explains how the innovative GP Liaison service in Luton streamlines patient referrals and assessments.
We face an uncertain NHS winter - the lifting of remaining restrictions plus usual seasonal challenges. How can Consultant Connect help?
Consultant Connect is now accredited to issue CPD credits. App users in most areas will now get CPD credits automatically and can arrange for certificates to be emailed to them.
The coronavirus has had a disproportionate impact on older people. In this blog article, we uncover how Consultant Connect’s rapid Advice & Guidance is being used across the UK by healthcare professionals – including GPs, Paramedics, Care Homes – to keep this patient cohort out of hospital, where appropriate.
In this article, we catch up with our Head of New Initiatives and Dermatology Lead, Henry Maas.
By harnessing new technology, the Welsh Ambulance Service has attracted a lot of positive international press coverage. This article explains how this highly regarded organisation is utilising Consultant Connect as part of its wider digital strategy.
In this article, we catch up with our Referral Triage Lead, Kat James, who has been working with NHS areas to help accelerate their recovery work over the past few months.
A&E attendances are running well above seasonal levels in many hospitals and there’s now a real risk of a surge in respiratory viruses in autumn affecting young children. Keeping children out of hospital can start from outside of A&E.
The 5 NHS areas described in this article have one thing in common – they’ve all made it radically quicker and easier for clinicians, paramedics etc. to get specialist advice despite the current pressures.
NHS Tayside, NHS Lanarkshire and the Scottish Ambulance Service share how their use of prof-to-prof advice or Advice & Guidance is playing a key part in their response to the national goal of redesigning unscheduled care.
Recently the HSJ reported a significant ‘summer pressure’ in Urgent Care. Firstly, A&E attendances are now running well above seasonal levels. Secondly, attendances are particularly high among children.
What's the impact of using Consultant Connect for Elective Care, Urgent Care and Mental Health in NHS South East London CCG? Their "Enhanced" Advice & Guidance approach has continued to reduce GP referrals whilst supporting clinicians during the pandemic.
Dr Bhatti talks to us about his personal experience of answering Advice & Guidance calls through the Consultant Connect service...
Ray McGrath reflects on a year of Consultant Connect – an initiative to improve communications across King’s Health Partners to improve the physical health of patients with serious mental illnesses.
This infographic provides an overview of our National Consultant Network, how it works, clinician feedback and available specialties.
It’s been over two months since Northampton General Hospital started using Consultant Connect’s Referral Triage service. In this blog article Deputy Chief Operating Officer, Carl Holland shares how the project started and is now performing. This article also includes a patient case study example.
The PhotoSAF feature on the Consultant Connect App allows clinicians to take IG compliant photos on their mobile phone. The photos are not saved to the phone but instead are emailed to the clinician’s NHS email address and saved in a secure cloud.
Six months after Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Choudhury shares how she is using the Consultant Connect App to improve patient care and save herself time.
Jonathon Will is the Clinical Effectiveness Lead and a Specialist Paramedic & Tayside Mountain Rescue Officer at the Scottish Ambulance Service. He describes how using a prof-to-prof service enabled the best outcome for a dementia patient.
We provide services in Mental Health, two ways we are doing so is better connecting Mental Health Inpatients with physical care and linking Primary Care clinicians to Mental Health specialists at South London and Maudsley (SLaM). Read more about these services and their current performance in this article.
Dr Craig talks to us about what he thinks of the service and how using the Consultant Connect App has improved patient care...
Dr Shmueli talks to us about his personal experience of answering Advice & Guidance calls through the Consultant Connect service...
Guest article by Dr Baskar Varadarajan, Consultant diabetes and endocrinology, South Warwickshire NHS Foundation Trust.
Guest article by Jonathon Will, Clinical Effectiveness Lead, Specialist Paramedic & Tayside Mountain Rescue Officer, Scottish Ambulance Service.
It’s often still very difficult in the NHS to speak directly to the right person when timely advice is really needed – especially if a patient’s needs are complex or urgent. This is why we ...
Consultant Connect's patient-initiated follow-up (PIFU) service gives patients and their carers the opportunity to initiate their own appointments as and when they need them.
Implementing a system giving patients with non-emergency/ non 999 circumstances (who are directed to attend hospital via NHS 24) access to an immediate consultation from emergency consultants is paying off for a Scottish Health Board. It’s part of the redesign of urgent care in Scotland initiative and NHS 24.
We recently caught up with Optometrists Ryan Desai and Dilesh Makwana, who both work in the NHS Coventry and Rugby CCG area to find out how they use Photo Advice & Guidance to manage patient conditions. Dilesh, is a community Optometrist who uses Photo Advice & Guidance via the Consultant Connect App to request advice from Ryan and his colleagues.
Since October 2018, GPs, Paramedics and Junior Doctors in Tayside were given access to rapid Telephone Advice & Guidance from Consultants at Ninewells Hospital. How has the service been performing and what has the feedback been?
Dr Funnell talks to us about her personal experience of answering Mental Health Advice & Guidance queries via Consultant Connect...
Delegates at our COVID Recovery webinar listened to how we are working with 80 areas to help accelerate their COVID-19 recovery. We’ve edited the discussion into a weekly 3 blog article series, this week we are focussing on the use of Advice & Guidance.
We are delighted that Consultant Connect was mentioned in a recent article on Healthcare IT News about the new funding boost for teledermatology services.
In this blog post, Dr David Griffiths, practising GP and the Medical Director of Consultant Connect, shares top tips for taking great clinical photos or securely storing and sharing photos sent by patients.
Can technology help in alleviating some of the recovery pressures NHS areas are facing? The simple answer is yes.
Dr Jackson talks to us about his personal experience of answering local and out-of-area Advice & Guidance queries via Consultant Connect...
To help support the adoption and spread of Consultant Connect UCLPartners were keen to present it at their primary care innovation network meeting and show how NHS North Central London CCG are using rapid Telephone Advice & Guidance.
A doctor seeing patients, particularly those with complex histories, can feel at times very unsupported and quite isolated.
As a Consultant Cardiologist who comes into daily contact with primary care clinicians seeking telephone advice and guidance, Dr Patrick Davey knows the impact his advice can have on patient care and long-term GP education.
Consultant Connect has been included in a new ‘first of its kind’ scientific article ‘Development and rapid evaluation of services to support the physical health of people using psychiatric inpatient units during the COVID-19 pandemic: study protocol’ published by Williams et al. with Implementation Science Communications.
In May 2020 Consultant Connect launched in Barnet, NHS North Central London CCG to support key services throughout the COVID-19 pandemic. In this article we explore the project’s progress and what clinicians say about the service.
South London and Maudsley NHS Foundation Trust (SLaM) launched a physical health advice pilot in June 2020, providing physical health advice for inpatient wards. We take a look at the project nine months on.
Nearly 10 months ago, Consultant Connect launched in Enfield, NHS North Central London CCG to support key services during the COVID-19 pandemic. We caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate to discuss how the project has been performing since launch.
It is well recognised that significant numbers of consultants are themselves potentially clinically vulnerable from COVID-19. As with others in the clinically vulnerable population, they have been required to ‘shield’ during the pandemic.
Mr Shakir recently joined Consultant Connect’s Referral Backlog Triage service, triaging waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19. He talks to us about his experience of working on the Referral Backlog Triage...
We are delighted that three Consultant Connect projects were mentioned in the NHSX Dermatology Digital Playbook. The PhotoSAF feature within our Consultant Connect App is now used in areas totalling over 20 million patients. Read why in the new NHSX Dermatology Playbook...
A massive 45% of cases referred through this service resulted in treatment advice being given by UHDB staff to GP colleagues over Consultant Connect, without the need for the patient to then be seen in hospital. Read on...
Last week we published part one of Consultant Connect NHS Advice & Guidance Awards, yesterday we published part two, and today we publish our Special Achievement Award which goes to the fastest roll out we have ever had...
Last week we published part one of Consultant Connect NHS Advice & Guidance Awards. This week we are publishing part two, and the category is ‘Best Responses to COVID-19’.
As we are getting close to the end of 2020, we have reflected on some of our highlights over the past year. These include expanding the service to cover over 29 million patients across the UK, supporting the NHS in their response to COVID-19, and the launch of the Referral Backlog Triage service. Read this article to find out more.
We are delighted to announce that Ninewells Hospital and Medical School, NHS Tayside and Consultant Connect have been shortlisted for Best Acute Sector Partnership with the NHS at the HSJ Partnership Awards 2021...
This week we are publishing part one of Consultant Connect’s NHS Advice & Guidance Awards. Read on to find out the top three projects in the UK...
Getting timely but remote advice on potential eye referrals has been critical during COVID-19. In this article we explore how NHS Derby and Derbyshire CCG are using innovative tech to improve patient care.
Bedfordshire Hospitals NHS Foundation Trust is a highly rated acute hospital, providing medical and surgical services for over 350,000 people.
New central funding to clear NHS referral backlogs means freeing your clinicians to concentrate on this winter’s challenges. 18 Week Support and Consultant Connect are working together to clear backlogs at pace using our tried and tested Referral Assessment and Insourcing models. Join our free webinar...
Embracing technology has been fundamental to enhancing NHS services, including at SCAS and other ambulance services across the UK...
Consultant Connect is simply a smart communications tool which can be configured in many ways to improve communications between any health care professionals. In this article we highlight examples of other ways we are already working with NHS areas to provide rapid and reliable communication.
Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.
Four months after the Consultant Connect App was made available to optometrists in the NHS Derby and Derbyshire CCG area, Alex Howard talks to us about his experience of getting Advice & Guidance through the service...
With wave 2 upon us we share examples of how we are using IG secure tech to help NHS areas with their response.
In April 2020 we spoke to Dr David Griffiths, practising GP and the Medical Director of Consultant Connect. He shared what it was like being a GP back then and his thoughts on the challenges ahead. 6 months later, we caught up with Dr Griffiths, and here’s what he said…
In these challenging times, it is hugely important that patients with Long Term Conditions (LTCs) can still be managed effectively. Key to this will be the ongoing collaboration and communication between care providers and their patients. Read on to find out how we can help.
Five months after the Consultant Connect App was made available to Welsh Ambulance Service NHS Trust paramedics, Sion Breese talks to us about his experience using the service.
Our partnership Tele-Skin Two Week Wait Pathway project with County Durham and Darlington NHS Foundation Trust and local partner CCGs gained national recognition for improving skin care diagnosis....
Before the COVID-19 pandemic, the NHS Long Term Plan provided hope that improving Mental Health services were a national priority. However, the pandemic has slowed the implementation of the improvements. As we go into winter with the additional pressure of a second wave, our Mental Health Lead discusses how NHS areas can still push Mental Health improvements forward.
Dr Shahnaz Akbar is a consultant in Consultant Obstetrics, Gynaecology & Reproductive Medicine & Surgery for Luton and Dunstable University Hospital NHS Foundation Trust. Dr Akbar talks to us about her personal experience of answering A&G calls through the service…
Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service and how using the Consultant Connect App has improved patient care.
Find out how we are helping NHS areas with their COVID-19 response.
Sally Shaw talks to us about how her team are continuing to significantly improve care despite the pandemic...
Ninewells Hospital have been using Consultant Connect since 2018, so it made sense to include the service as part of their COVID-19 response strategy. Dr Ron Cook talks to us about his personal experience of answering A&G calls through the service...
What's the impact, one year on, of using Consultant Connect with e-RS for South East London CCGs? This "enhanced" advice and guidance approach has continued to reduce GP referrals whilst supporting clinicians during the pandemic.
Paramedic, CSD and Operation teams within Ambulance Trusts across the UK are using the rapid Consultant Connect Telephone A&G service to contact clinicians for advice on patient related queries.
Technology makes the task of frontline ambulance paramedics easier, meaning they don't have to transport so many patients. Take a look at our new data...
The COVID Unit Advice Line launched on 13th March 2020 in NHS Tayside and was placed at the top of the list of options on the Consultant Connect service to help highlight the service to clinicians. How is it performing six months on?
Digital Health News has reported on our latest performance benchmark data. Our data has revealed the usage of our products soared by as much as 380% during the height of the Covid-19 pandemic...
What are the top NHS specialties for Advice & Guidance? What is the impact of COVID-19? Our new benchmarking report answers this and much more.
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it - particularly during winter. The good news is that there's now a way you can "switch on / switch off" additional consultant resource this winter.
GPs across North Wales are accessing additional expert medical advice and avoiding unnecessary visits to hospital thanks to a new app.
We face an uncertain NHS winter. The spectre of COVID plus a seasonal flu outbreak is a unique challenge.
Nearly a year after the Teledermatology pilot at The Royal United Hospitals Bath NHS Foundation Trust began, Dr Mauri-Sole talks to us about how the Dermatology Team overcame initial reservations and significantly improved patient care using the Consultant Connect App.
Read this article to find out the impact that our Mental Health Telephone Advice & Guidance project in Greenwich has had nearly two years on.
In the first of Digital Health's Industry Spotlight series, Claire Read speaks to Jonathan Patrick about the practicalities managing the Covid-related explosion of interest in remote consultation and Advice & Guidance.
Your area’s strategy for COVID will have to be wide ranging. At the heart of it will be the need to ensure that only those patients who need to be seen face-to-face by a clinician attend their GP practice or hospital. A good place to start is communications.
We’ve heard a lot of about resilience recently. Resilience is the thing that allows us to keep going during a crisis, the ability to recover from difficulties. It’s no surprise, then, that it’s one of the key qualities that public and government expect from the NHS in a crisis.
In April 2020, Dr David Griffiths, practising GP and Medical Director of Consultant Connect wrote this blog article: Business as Unusual? How does he feel things have changed since he wrote his blog article? Read on to watch his video update.
Delighted to be included in TechTribe's article about innovative companies from Oxford taking on the new challenge of COVID.
We asked the Director of Strategy & Delivery NHS Doncaster CCG, Anthony Fitzgerald, for a video update on how the CCG have coped with COVID-19, how it has moved forward, and what role Consultant Connect has played. Read on to view the short video.
Consultant Connect has started to be used more widely as a valued alternative to hospital referrals during the coronavirus pandemic. Our local newspaper, The Oxford Times was interested to find out more...
South London and Maudsley NHS Foundation Trust (SLaM) is piloting a virtual physical health clinic, providing physical health advice for inpatient wards during the pandemic.
Last week we caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate, NHS North Central London CCG to find out how the CCG managed to roll out Consultant Connect at pace, achieve highly positive feedback from patients and clinicians, and build resilience.
Consultant Connect has worked in partnership with Attain, the healthcare management consultancy, to deliver successful advice & guidance projects in Enfield and Barnet in the last 3 months. In this guest blog, they reflect on the present opportunity to use Advice & Guidance to build system resilience.
We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…
We recently teamed up with Team GP v. Covid to ask GPs to answer A&G calls from 999 ambulance crews and Clinical Support Desk staff.
In this article we take a closer look at NHS Birmingham and Solihull CCG’s innovative teledermatology services set up before COVID-19. These services are now proving perfect for the sudden need for remote consultations.
We also triage waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19. In this article, we share answers to the questions we’ve been asked the most since we launched this service.
The launch of the Consultant Connect App in Wales is set to reduce the need for Powys residents to travel for unnecessary hospital admission and referrals.
We asked Cardiologist and National Network Consultant, Dr Patrick Davey for a video update on how he has been helping out-of-area GPs by providing rapid telephone advice about their patients. Read on to view the short video.
The decision of the Welsh Government to commission Consultant Connect’s communication platform for ALL clinicians in Wales is an example of rapid innovation at scale to bring tangible, long-term benefits to patients and NHS Wales. It also means that over 25 million patients are now covered by Consultant Connect in the UK. Listen to the health minister mention Consultant Connect in his address to the press on 2nd June 2020.
The knock-on from the pandemic will be felt particularly in specialities that saw an on-going rise in demand last year. This article looks at how NHS areas can help optometrists deliver more care in the community and reduce unnecessary strain on hospital eye services.
Health and care workers supporting mental health patients, those in care homes and housebound or homeless patients now have the support of a direct and rapid advice and guidance contact line. The service enables them to gain expert clinical advice on how to manage their patients and ensure they receive the best care possible across Nuneaton, Bedworth and the north of Warwickshire.
We asked the Deputy Chief Operating Officer at Northampton General Hospital, Carl Holland for a video update on how the hospital have coped with COVID-19, how they are moving forward, and what role Consultant Connect has played in helping to keep the hospital flowing. Read on to view the short video.
The NHS is going to have to deal with the spike in demand as a knock-on from the pandemic. This article considers an NHS tool that is already being used which could reduce waiting lists by half.
Why does moving local speciality hotlines to Consultant Connect centralise the whole Advice & Guidance process making things much easier for clinicians and consultants?
Since November 2018, GPs in Heywood, Middleton and Rochdale (HMR) have had access to immediate Phone Advice & Guidance from national teams of specialist consultants via Consultant Connect’s National Consultant Network (NCN). Find out how the project is doing 18 months on...
Telephone and Photo Advice & Guidance has had a positive impact for clinicians and patients in Warwickshire, Coventry and Rugby during COVID-19.
Is the NHS looking for a recovery or a restart? This week there can be no doubts: thoughts have turned to what the NHS does after this first wave of COVID. It’s going to be tough. But there’s an upside, too.
Dr David Griffiths is a practising GP and the Medical Director of Consultant Connect. In this article he shares what it is like being a GP right now and his thoughts on the challenges ahead.
The current COVID pandemic presents health care services with new dilemmas especially when it comes to supporting Mental Health patients. In this article we look at the most urgent challenges and discuss what part rapid Telephone Advice & Guidance can play in providing support.
We’re not through COVID yet, but maybe it’s the end of the beginning. We think there are two main changes to ‘normal’ that will last in the NHS.
Enhanced Advice & Guidance is e-RS advice PLUS telephone advice and photo-message advice. Supported by out-of area consultants who can make sure calls are answered and messages returned within a few hours.
Consultant Connect's Telephone Advice & Guidance service has been working in NHS Doncaster CCG since 2017. The Director of Strategy and Delivery at the CCG shared some practical insights and top tips in a recent webinar.
Consultant Connect's Telephone Advice & Guidance service has been rolled out in record time reports the Swansea Bay University Heath Board News. The service will focus on COVID-19 inquiries, along with others relating to four medical specialties. Swansea Bay is the first Welsh Health Board to launch the service with more Health Boards expected to follow. The service is funded by the Welsh Government.
Many hospitals have, quite understandably, scaled back or stopped routine activity to deal with the COVID crisis. This article explains how the Consultant Connect service can be used to give GPs another option if they can’t refer to hospital.
The PhotoSAF feature (within the Consultant Connect App) met Leeds’ requirements – particularly around information governance, compliance and ensuring the new process worked for both primary care and secondary care
Dr David Griffiths is a practising GP and the Medical Director of Consultant Connect. His frustration at how difficult it is to take clinical photos securely and safely, when seeing patients, influenced the decision to develop our IG secure clinical photography feature – PhotoSAF.
Technology is a key enabler in NHS Scotland's plan for all Health Boards to have Flow Navigation Hubs in hospitals. Read how Consultant Connect helps to work at pace and achieve this ambition.
We’ve been asked to work alongside a few areas in developing their response to COVID-19. All the options we offer can be implemented quickly (and do not require the Consultant Connect platform), feel free to get in touch if you would like to talk through any of your plans. Existing customers, we can set up within 48 hours, there is no cost for this.
Did you know that many of our customers use Consultant Connect call recordings to discover gaps in their provision, identify training needs and to inform strategic decisions? It is possible to discover information not available by other approaches and these could be used to enhance ways of working and patient care.
Understanding their condition is the first step for LTC patients in coming to terms with their diagnosis and this can be frightening. Information and support for both physical and mental well-being is very important. Find out how Advice & Guidance can help.
We are delighted to announce that our partnership Tele-Skin Two Week Wait Pathway project with County Durham and Darlington NHS Foundation Trust and local partner CCGs has been shortlisted for an HSJ Value Award in the category of Transformation and Acute Service Redesign Initiative.
In this article, our Mental Health Lead, Scott Welpton, looks at some simple ways that NHS clinicians can work together to deliver improved Mental Healthcare.
Last week the national press covered the recent launch of NHS Rightcare’s Headache and Migraine Toolkit. You can download a copy of the Toolkit from this article and find out how Consultant Connect can help.
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]
NHS Doncaster CCG press office have reported on our project on their CCG news page. The project gives GPs in all local practices access to consultants in 15 specialties. Read on...
As 2019 draws to a close, some of our highlights from the past year include: Over 26 million NHS pounds have been saved in areas using Enhanced Advice & Guidance, the launch of our National Consultant Network, how you can double the use of Advice & Guidance... and more!
Royal Bournemouth and Christchurch hospitals (RBCH) press office have reported on our project on their trust news page. The project gives GPs in 27 local practices immediate access to consultants in 11 RBCH specialties. Read on...
We've heard a rumour that there might be some "surprise" winter money released after the election. Here's the catch and a potential solution.
The ambition of the NHS Long Term Plan, to reduce face-to-face appointments by a third, is a massive challenge. One of the main methods for achieving it is going to be delivering thousands of follow-up appointments through different channels.
Dr David Griffiths is a practicing GP and the Medical Director of Consultant Connect. In this blog he writes about how Mental Health impacts his work as a GP.
Writing a strong NHS business case for Advice & Guidance can make all the difference. That's why we are sharing this real-life example.
If you want to double advice & guidance usage, offer your GPs both written advice over e-RS and telephone advice over Consultant Connect.
We have recently been working with NHS Dorset CCG to create a free guide for taking the best photos for Teledermatology. Read on to find out more.
The five-year funding plan and Long Term Plan have reintroduced some strategic direction and much-needed resource to certain parts of the NHS. There’s no doubt that in the long run these will help ease “year-round” winter pressures, but what can be done in the meantime that will have an immediate impact on this coming winter?
When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.
This year we celebrated our fourth birthday. But it feels like we’re a lot older. Why? A lot has happened in those four years.
What's the impact of using Consultant Connect with e-RS for South East London CCGs? This "enhanced" advice and guidance approach has reduced GP referrals. We publish SE London's report to NHS England here.
The 8 NHS areas described below have one thing in common – they’ve all made it radically quicker for clinicians, paramedics etc. to communicate about patients using Enhanced Advice & Guidance.
Just a few weeks ago, we were included in the "rethinking referrals" part of the Neurology handbook. You can access the full handbook here.
Consultant Connect – What does our four-year anniversary data tell you about Enhanced Advice & Guidance?
The first Consultant Connect project launched on 29 June 2015 in North East Essex. Shortly after 9am, the first call was made to Diabetes & Endocrinology and answered by Dr Charles ...
The NHS Long Term Plan (LTP) published in 2019 outlines a programme of service expansions and improvements for mental health to finally deliver “parity of esteem” between mental and physical health.
Find out how Luton and Dunstable University Hospital are testing the NHS Clinical Access Standards for Urgent and Emergency Care. Alongside this, Caroline Capell also explains how Luton has also become one of the first areas in England to successfully directly book into GP practices and other services from 111.
Read this HSJ feature about our project that enables paramedics to speak directly with ED clinicians. It's helping them make decisions about the best place to treat NHS patients.
Read this HSJ feature to find out how access to Phone Advice & Guidance helped a paramedic speak directly to a senior clinician and make a time critical decision for a patient.
Read this HSJ feature to find out why a Scottish health board rolled out a system that provides GPs and paramedics with immediate advice and guidance from emergency department consultants.
Just over 2 years ago we published an article titled "Who Pays for Advice & Guidance". It ended up being our most read article of 2017 and in our top 5 articles of 2018. Why was it so ...
NHS experts from Luton, SE London and The King's Fund shared their top tips for easing all-year winter pressures during our recent "Worried about Winter?" webinar. During the Q&A section of the webinar, delegates posed some interesting questions!
Did you know that many of our customers use Consultant Connect call recordings to inform strategic decisions? Reviewing call recordings and acting upon the information they contain can have a massive benefit for all concerned.
Since October 2016 over 1,700 patients in Greenwich have been spared an avoidable visit to hospital thanks to the CCG’s decision to pilot the use of innovative telephone technology delivered by Consultant Connect.
A panel of experts answer your questions on the future of outpatient transformation: Professor Stephen Powis, National Medical Director, NHS England; Dr Toby Hillman, Sustainability ...
This article includes a free PDF download.
Technology can help healthcare professionals work smarterA feature created by HSJ Read the full feature on HSJDownload a PDF version of the featureOr read it below: The staffing crisis
The impact of networks in supporting primary careA feature created by HSJ in co-operation with Heywood Middleton and Rochdale CCGWritten by Claire Read, HSJ Read the full feature on ...
This article includes a free PDF download.
Access to neurology advice from a national network of specialists helped reduce unnecessary referrals to East Suffolk and North Essex FT and potentially reduce waiting times. Claire Read, ...
During the RCP webinar on Monday 3 June 2019, experts discussed outpatient transformation and offered practical ideas and examples about where to start.
During our recent live webinar 'How to make sure your Advice & Guidance delivers the Long Term Plan', experts offered practical ideas and examples on how to set up an Advice & Guidance service using phone and e-RS, build a long term service on successful foundations, and measure and communicate success.
During our webinar on Thursday 4 April 2019, experts discussed the issues and offered practical ideas and examples about how we can improve integration of mental health care.
Matthew Winn, Chief Executive of Cambridgeshire Community Services NHS Trust, said: “I am incredibly proud of the Luton GP Liaison Service, which has been rightly recognised for its great work. The nurse-led team deserves full recognition for this ground breaking service and should be really proud of all they have achieved.”
Not only does your Advice & Guidance service have to work, it has to work well. Well enough for GPs to use it in the sort of volumes that will deliver up to 100,000 avoided referrals in an average area. To help with this, experts from NHS England, CCGs using e-RS and Consultant Connect answer Advice & Guidance FAQs.
The NHS Long Term Plan aims to avoid up to a third of outpatient appointments. That means that some 30 million hospital appointments will need to be avoided or replaced somehow. Advice & Guidance could be a plank in delivering the LTP target and has potential to contribute significantly.
Mental Health Integration: what does it take to make it work? For a number of years, the NHS has been grappling with the issue of how best to deliver care to a growing and ageing population ...
Consultant Connect’s teledermatology project in Leeds is working to speed up diagnosis of skin lesions and reduce demand on the 2WW pathway by 28%.
Harnessing teledermatology to improve cancer care in Leeds A feature created by HSJ in co-operation with the Leeds Cancer Programme Written by Claire Read, HSJ Cross-sector collaboration to ...
The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice ...
Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain
As a vision, the NHS long term plan is undoubtedly positive and ambitious - giving the public access to their GP via "digital consultations" understandably got a lot of coverage, but the plan's authors might have been right to feel miffed that a lot of other good ideas didn't attract much comment at all.
The Doncaster Gazette has reported on our project in Doncaster. The project gives GPs immediate access to consultants in 13 specialties at Doncaster Royal Infirmary.
As 2018 draws to a close, some of our highlights from the past year include: Over a quarter of GPs can now access immediate Advice & Guidance, the launch our teledermatology app, the launch of our new webinar program with stellar speakers from the NHS.. and more!
In our webinar on Monday 29 October 2018, experts shared their ideas about how to improve CAMHS. Speakers included:Dr Duncan Law, Consultant Clinical Psychologist at the Anna Freud National ...
The first person someone with a mental health problem is likely to turn to for professional help is their GP, who is expected to deal with them in an appropriate manner and within the 10-minute consultation window.
In this week’s webinar “Rise of the Superimprovers”, experts shared their ideas about how resilient healthcare providers keep improving despite year-round winter pressures. Speakers ...
Doctors on speed dial: the cutting-edge tech transforming healthcareA feature created by The Guardian in co-operation with the Royal United Hospitals Bath NHS Foundation Trust and NHS Bath ...
We are always interested in reading articles about the challenges facing our healthcare system. However, we find that many seem to focus on ongoing winter pressures and associated number analysis
Dermatology is one of the NHS's biggest challenges. To quote this Guardian article written by a dermatologist, "there is now a growing acceptance that in many parts of the UK it is all but impossible to see a consultant dermatologist in the NHS."
Child Mental Health crisis has been at the top of the news headlines in recent years – we’ve all seen it. There have been a number of reports, surveys and articles on the topic of CAMHS, to ...
Adults and older adults with mental health issues in Greenwich, London could see significant improvements to their diagnosis, treatment and care experience when they go to see their GP from this ...
Consultant Connect wins the Barclays Award for Innovation at The Oxford Trust Enterprise Awards 2018. The Barclays Award for Innovation, is part of the Oxford Trust Enterprise Awards. It is ...
We're very interested in league tables and statistics at Consultant Connect. Why? Because we like to look at the organisations occupying the top slots and then figure out what they're doing that ...
In our webinar last month, experts including the President of the Royal College of Emergency Medicine and commissioning experts from the number 1 A&E Luton & Dunstable University Hospital
In this article, Jenny Welling-Palmer, our Mental Health lead, who has held strategic and operational roles in a number of large teaching hospitals, shares her thoughts. It is hard to get ...
Tackling the Four-Hour A&E Target with a whole system approach A feature created by HSJ in co-operation with Luton & Dunstable University Hospital Written by Claire Read, ...
The first Consultant Connect project launched on 29 June 2015 in North East Essex. Shortly after 9am, the first call was made to Diabetes & Endocrinology and answered by Dr Charles Bodmer, a ...
Last month, The Royal College of Emergency Medicine published its Winter Flow Report for 2017/18. Its President, Dr Tajek Hassan, commented: “This report bears out what we’ve seen elsewhere and ...
NHS England's Elective Care Transformation Programme exists to help manage rising patient demand as efficiently as possible. What is innovative about it is that it borrows an approach well known ...
Our PhotoSAF project in Leeds is attracting a lot of positive attention in the local press - you can read two of the articles reprinted in full below. In addition, take a look at the BBC Look ...
In this article, Jenny Welling-Palmer, who has held strategic and operational roles in a number of large teaching hospitals, shares her thoughts. The 2017–19 National CQUIN program is in full ...
You've heard a lot about the General Data Protection Regulation (GDPR) in the last few months. What you may not realise is that, until it comes into force and is tested, many of the effects ...
"We are, at Luton and Dunstable, the top performing hospital in the country for the 4-hour emergency care indicator and one of the things that's helped contribute to that is Consultant ...
Our project at Northampton General Hospital has been running for over 16 months and is having a really positive impact on patient care. GPs are able to choose from 9 specialties available ...
In this article, our Mental Health Lead, Jenny Welling-Palmer, looks at how innovation can support integration in the NHS.Transformation, integration and change are three words synonymous ...
5 March 2018We are delighted to announce that our urgent care project with Luton CCG, Luton & Dunstable University Hospital and Cambridgeshire Community Services has been shortlisted for ...
One in four people will experience a mental health problem in any given year, research suggests, with 90 per cent of those making primary care their first port of call for help. It is not ...
“It’s an excellent system. Local GPs have contacted me with specific questions about patient care and this has helped avoid unnecessary referrals to hospital" The South Yorkshire Times has ...
When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and ...
One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local ...
Since our first project launched in June 2015, we have surveyed users across all our projects regularly. Although we ask all sorts of questions about the service, we're really looking to find out
In England, the most common question we get asked after "how much does it cost?" is "who normally pays for it?". This is a good question. Telephone Advice & Guidance benefits the entire ...
At the beginning of February we launched our first Mental Health pilot with a Mental Health Foundation Trust. The pilot was set up specifically to deal with Adult Mental Health (so excluded ...
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